Customer-focused businesses say that our customers are our No. 1 focus. Our employees are our partners in serving the customers.
Another perspective is that employees should be the business's No. 1 focus. Without dedicated and enthusiastic employees, customers will ultimately suffer.
Neither is wrong.
When you have the right-fit employees, they have the leverage to serve the people you seek to serve. But that’s often not the case if you have the wrong people on your team and haven’t fully learned what the right fit looks like.
The most stressful time is when we need to figure out both.
