I learned that the same words can have different impacts depending on who hears them. A neutral expression can sound like criticism to some but exactly as intended to others. The difference isn’t the words, but where people are emotionally when they receive them.
The same applies to almost everything we do.
The goal isn’t to train people to become tone-deaf, but to cultivate inner strength so that most of us can hear the neutral expression through our inner connections, with the right skills and practice.
It’s easy to rush to judgment and focus on the individual and see the gap. But that is part of the problem.
When we step back and imagine how we can improve the system as a whole, we are onto something worth solving.
