When putting the two together, it's easy to get confused. However, giving feedback so the system maintains its resilience differs from seeking the change for resilience.
The United States Postal Services is a resilient system. However, brands like Nike don't depend on USPS to ship orders. Why? They need shipping strategies that include an omnichannel fulfillment network and multiple shipping carriers based on customers' geographic regions, delivery speed, package sizes, weight, and cost considerations that USPS isn't known for.
The public school system is resilient in doing what it was set up to do. Using standardized tests to measure the studying outcome and discipline structure to reinforce compliance in the classroom. This approach aimed to efficiently manage large student populations to reach the studying goal. But if you are the parents who seek resilience in learning, you have a better chance to find it from schools offering that.
There is change to help a system resilient in doing what it was created to do. And there is change by evolving our strategy and approach based on what we've learned —moving from past experiences and understanding toward a future informed by knowledge and clarity.
