It’s helpful to understand the paradox.
We have a choice to separate what we see and feel, and the meaning we assign to it. When people choose to disengage and disconnect, how do we interpret it? The choice can be either assuming that's all about “me” or understanding that it's nothing personal but people simply don’t find the work engaging. When taking the feedback personally (and many of us often do), it's difficult to see the value and learning beyond.
With the service business, our goal is connecting with the audiences and making it easier for people to connect and engage. That's a personal point of view and creation.
Understanding where to be personal and where not helps us lighten up and improve for the better.
